Bison Coolers is so confident in their coolers that they offer a five year warranty from the date of purchase, which protects you from manufacture defects. You’ve seen their pictures and videos and are well aware of how tough and durable these coolers are. Their warranty does not apply to damage caused by negligence, misuse, fire, accident, or normal wear and tear (including scratches, dents, chips and discoloration due to usage or sunlight). Bison Coolers, LLC is not responsible for consequential, special, or incidental damages arising out of a claim or due to the use of our cooler. If you need to file a warranty claim, please fill out this form.