Frequently Asked Questions

Returns
What Is Your Return Policy?
I've Returned My Order But Didn't Include a RMA Number. When Will I Receive a Credit?
What if I find an item cheaper after the item has been shipped, what is the Return Policy?
How Long Does it Take to Process a Refund?
Tax
Discounts
Damage Claims
Pricing Corrections
Order Changes
Price Match Guarantee
BBQ Islands
Grill Parts
Shipping

 
What Is Your Return Policy?

We allow returns on any item that was placed on our website, please see the criteria below:
Items must be within 45 days of original purchase date, in original packaging and unused/unopened for a full refund (Minus Shipping Charges). If you need to return something that you ordered please call in and ask for an RMA Number.

We don't charge a restocking fee!

If you wish to return an item that doesn't meet any of the above requirements we will not be able to issue you a credit.

Back to Top
 
I've Returned My Order But Didn't Include a RMA Number. When Will I Receive a Credit?

We require an RMA Number on every order that is returned and meets the requirements that are set forth. If you return a product without an RMA number we cannot issue any type of credit or refund. You'll have to pay for the product to ship back to you as well.

Back to Top
 
What if I find an item cheaper after the item has been shipped, what is the Return Policy?

If you happen to find an item on another website after the order has been placed and shipped there is nothing we can do for a return. We view that you agreed to purchase that/those item(s) at the sell price and the transaction is final. If the product(s) is/are delivered to the consumer and shipment is refused the order will be treated as a Return and the customer will be responsible for paying for the Freight to the Shipping Address and pay for shipping back to our corporate office in Brentwood CA. If the item arrives damaged to our location it is 100% the original customers responsibility to handle all freight damages and logistics.

We also don't price match after an order is placed.

Back to Top
 
How Long Does it Take to Process a Refund?

Once we have sent you an RMA # you'll ship the product back to us which usually takes up to 10 business days, if the item is in resealable condition we will then process your refund and you'll see the amount of the refund in your bank account 24-48 hours after we receive the package. If the product has to be returned to the manufacture once they receive it which usually takes 10 business days, they will issue us a credit that takes around 48 hours, once we receive the credit from the manufacture we will then credit you the amount and you'll see the amount of the refund in your bank account in 24-48 hours.

Back to Top